TKBM (Tenaga Kerja Bongkar Muat) refers to workers at pickup or drop-off areas who assist with loading and unloading heavy or bulky items, such as at ports and warehouses. TKBM workers are not provided by Deliveree, but if your booking requires payment of TKBM fees, your driver can pay TKBM fees on your behalf and get reimbursed by you afterward. To elect this option, proceed to Step 2 of the booking process, scroll down to the reimbursement section, and select the option titled TKBM.

Then include in your booking or location notes which locations will have TKBM and approximately how much money your driver should be prepared to pay.

If you have questions or require support, our CS is on standby to assist 24/7. Chat with us from within our app by clicking the CS icon in upper right corner of screen.

For Customers Paying Cash

Once your driver has paid TKBM and completed your booking, he will present the amounts and receipts to you for reimbursement.

For Customers Paying By Invoice

Once your driver has paid TKBM and completed your booking, your driver will upload the amounts and receipts into the app for your verification. After verification, these amounts will appear in your booking fee summary and in your invoice. Don’t forget to approve your driver reimbursements within 24 hours of booking completion.