Since we’re always striving for ways to improve our service and be the very best in the business, we’ve been asking a lot of questions. For example, what constitutes a great express parcel delivery service? In this post, we’re going to explore a few different factors that we believe are crucial for delivering the best possible service.
1. Customer Care
For us, customer care extends beyond the way we treat our customers. This is because we come face to face with our clients’ customers on a daily basis. So, never has customer care been more important than it is for us. The key to offering a great express parcel delivery service – an unmatched focus on customer care.
2. Reliability
Reliability is paramount when it comes to a delivery service. You want to know that you can rely on your logistics company to handle your goods with care and to deliver them on time, every time. The very best express parcel delivery company should set your mind at ease. They should also be reliable in every sense of the word, paying close attention to everything from the way that they maintain delivery vehicles to their drivers’ punctuality.
3. Honest is (Always) The Best Policy
Nothing is foolproof. It happens very rarely, but from time to time, mistakes are made. What separates the best logistics company from the sub-standard is the way that they react when things go wrong. Our policy is to be honest and upfront with the client in order to find the best possible solution to the problem.
4. Transparency
At Deliveree, we pride ourselves in our transparency. So much so that we provide an application which allows you to track your delivery driver and parcel in real-time. You literally cannot get more transparent than that!
5. Professionalism is Important
A truly reputable express parcel delivery company will always uphold the highest levels of professionalism. This includes the way that they interact with their clients, the way that their drivers present themselves, the conditions of their delivery vehicles, and of course the way that the drivers interact with people both on and off the road.
6. Efficiency
Nobody wants to use a parcel delivery service that doesn’t operate at the highest level of efficiency. In fact, the main role of an express parcel delivery service is to be exactly that, efficient. The very best companies will have an easy-to-use system which is accessible to all. Again, Deliveree goes the extra mile with our free mobile application and Web App. Never before has placing an order to have a package delivered been so simple and straightforward.
7. Fairly priced
Many companies struggle to find the right balance when it comes to how they price their delivery services. You shouldn’t have to break the bank just to get a package from point A to point B. But, in the same breath, you shouldn’t always opt for the cheapest service either. The best logistics companies should offer a fair price which accurately reflects the standard of service that they deliver.
Summary
Ultimately, the best delivery services rely on being honest, integral and organized. It’s about delivering on the promises made and sticking to a strict code of professionalism. If you are looking for a reputable and reliable parcel delivery service, then you needn’t look any further.
Download Deliveree and try booking our vehicles today via Google Play Store, Apple App Store or Web App. For inquiries about Deliveree’s service or pricing, contact 02-105-4400, Live Chat or email support.th@deliveree.com everyday from 05:00 AM to 10:00 PM. For more information, please visit www.deliveree.com/th/en/
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